STEP NSW Lunch and Learn | Wednesday 14 October 2026
STEP NSW Lunch and Learn | Wednesday 14 October 2026
STEP NSW Branch invites you to a Lunch & Learn Seminar with Adrian Grech, Consultant, Adrian Grech Consulting.
Topic: Client Relationship Management Demystified: From Fundamentals to Advanced Principles
The importance of client relationships has never been more pronounced. In a world where technical expertise is becoming increasingly commoditised, relationship management skills are becoming foundational to successful professional service practices. This session demystifies the mechanics of successful client relationships.
Attendees will learn how to deliver strategic value for their clients. The session will also cover the human aspects of the service role, including:
- earning trust
- rapport building
- complaint resolution
- communicating complex topics
Attendees will be left with actionable insights to transform transactional interactions into enduring, high-value partnerships that drive client retention and long-term success.
Event Details
Date: Wednesday 14 October 2026
Time: 12:30 – 13:30 AEDT
Venue: Online via Microsoft Teams
Cost: STEP Members $45 | Non-Members $90
For further information or assistance, please contact stepnswaustralia@step.org